PRINCIPLES AND PRACTICE OF CUSTOMER SERVICE
FACILITATOR: JUDITH ALLEN

September 29, 2011
7:30-9:00 AM
Tri-C Eastern Campus
4250 Richmond Road
Highland Hills Village 44122
Map: Parking & Classroom

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service crash-course will look at all types of customers and how we can serve them better and improve ourselves in the process.

Cost: Members-$10; Nonmembers-$15

For more information visit http://chamberfasttrack.com

FAST TRACK: As part of a commitment to help businesses grow, the Beachwood, Heights-Hillcrest Regional and Warrensville Heights Area Chambers of Commerce are proud to announce a partnership program with Cuyahoga Community College Eastern Campus. This program is a series of  8 business courses designed to provide an inexpensive source for valuable and effective ongoing business education and an opportunity to network with other area businesses in a convenient morning session.